Frequently Asked Questions
Everything you need to know about your KEVIN.MURPHY experience.
Are KEVIN.MURPHY products cruelty-free?
Yes, we are proud to be a PETA-certified cruelty-free brand. We do not test our products or ingredients on animals at any stage of production.
What is your return policy?
We offer a 30-day return policy for products purchased directly through our online store. Items must be in their original packaging and at least 75% full to be eligible for a refund.
How long does shipping take?
Standard shipping typically takes 3-5 business days. You will receive a tracking number via email as soon as your order has been dispatched from our warehouse.
Are your products sulfate and paraben-free?
Yes, all KEVIN.MURPHY products are formulated without sulfates or parabens, utilizing high-quality natural ingredients to ensure hair health and longevity.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Google Pay.
How can I find the right products for my hair type?
We recommend using our online 'Product Match' tool or visiting a KEVIN.MURPHY authorized salon for a professional consultation tailored to your specific hair needs.